Terms and Conditions

In the event that there should be any cancellation after booking had been made, a notice in email must be forwarded to travel@wongsters.club. When notification of the cancellation is received by us in email, the following cancellation fees will apply:

• 45 days or more prior to commencement date : 50% of the total booking amount
• Between 44 till 16 days prior to commencement date : 75% of the total booking amount
• Between 15 days till no show on commencement date : 100% of the total booking amount

After commencement of booking, NO-REFUND in full or in part will be given for services include the days which are not utilized.

We require everyone who is part of our community to stick to these simple rules for being a great guest:

1. Treat your the apartment like your own
2. Cleanliness: Guests should not leave the apartment in a state that requires excessive or deep cleaning (moldy dishes, soiled carpets, stains from pets, etc.). Cleaning fees set by us are only meant to cover the cost of standard cleaning between reservations (laundry, vacuuming, etc.).
3. Litter: Guests should put their trash in designated trash receptacles and be mindful of excessive amounts of trash.
4. Damage: Where guests cause damage that is beyond normal wear and tear, we expect guests to inform us of the damage as soon as possible and work with us to find a reasonable solution. Guests are expected to pay reasonable requests for reimbursement if they’re responsible for damage, missing items, or unexpected cleaning costs.
5. Follow the standard house rules
6. Approved guests: Guests should respect the approved number of guests and should ask us if they’re unsure about the rules for visitors. Disruptive gatherings are always prohibited.
7. Check-in time: Guests should respect the check-in window and should not check in before or after the designated window without prior approval from us.
8. Checkout time: Guests should complete checkout, including key return, by the designated checkout time indicated on the booking details, and should not leave belongings in the vicinity of the apartment past the designated checkout time for storage or later pickup without prior approval from us.
9. Smoking: Guests should not smoke inside the apartment. This includes the use of tobacco, cannabis, e-cigarettes, etc.
10. Pets: Guests should not bring any pets inside the apartment.
11. Noise: Guests should respect designated quiet hours and should not disturb the surrounding community with a disruptive level of noise (loud music, shouting, slamming doors, etc.).
12. Commercial film and photography: Guests should not participate in film or photography that is intended for commercial use or profit, without documented permission from us.

We are committed to enforcing these ground rules. Actions we take may include providing information to guests about the policy and issuing warnings. When repeated or severe violations of these ground rules are reported, guests may also be suspended or removed from our apartment.

In addition to the above ground rules, good communication from the guests is important for successful stays. When guests are able to (not out of cell phone range, etc.), we encourages guests to be responsive when we reach out to resolve an issue.

It is important that those who use the apartment are respectful of local communities. That respect includes trying to avoid disturbing neighbors with disruptive parties, events, noise, or other disruptive behaviors and actions. This policy covers our ban on disruptive gatherings and other community disturbances during listing stays or Experiences.

Disruptive gatherings are prohibited, regardless of size. What we don’t allow:

• Disruptive gatherings
• Open-invite gatherings
• Disturbances to the surrounding community such as:
• Excessive noise
• Excessive visitors
• Excessive trash/littering
• Smoking nuisances
• Parking nuisances
• Trespassing
• Vandalism
• Advertising listings as party or event friendly

We ask our community to work together to help prevent community disturbances and disruptive gatherings. We may take steps up to and including suspending or removing guests from the apartment.

Accidents are rare, but they happen. If guests are responsible for damage during a stay, let us know right away.

The best way to do this is by sending us a message through the website or app, just in case we need to refer to it later. If guests can provide photos, that’s great, too.

Being upfront about damage gives us as much time as possible to fix it before our next guest arrives. It also gives guests too a chance to find a resolution before things getting out of control.

We may request reimbursement if we believe that guests are responsible for damage, missing items, or unexpected cleaning costs, we may send guests a reimbursement request through mail or messaging. Guests will have 24 hours to respond.

• If you pay the full amount, the request will be closed.
• If you pay a partial amount, decline the request, or ignore the request, we may involve our legal representatives as a next step.